Samsung Forced to Fix Red Taint Complaints in Galaxy S8
Samsung is currently kitting out a new software update for the S8 after receiving thousands of complaints by users regarding a red-tinted display. The update is to come out just days after Samsung launched it’s much anticipated flagship phone in the United States and South Korea.
Samsung officials say that its clients already have the facility to alter the color settings to regulate for “natural variations” in the display.
But a horde of complaints appears to have incited the company to come up with a proper fix.
“Samsung has listened to feedback and has decided to release a software update starting from this week which will provide customers with a further enhanced ability to adjust the color setting to their preference,” Samsung officials said in a statement.
Apparently, that clarification didn’t seem to satisfy Lee Youngsun, a graduate student residing in Seoul.
“I’m not a professional in this field, but I’m not sure this problem is all about the software,” she said.
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Lee stated that she purchased three Galaxy S8s for herself and her family. One of the devices showed a pinkish display on the screen. She uploaded a picture to Instagram, where another user nicknamed the problematical handset the “cherry blossom edition.”
When Lee took the device to a Samsung service center, she was informed it was only a software issue. However, she did not take no for an answer and asked for a replacement and which she was eventually offered one.
“The new one was even worse,” she further said that the display’s red tint irritates her eyes. “I adjusted the color balance on my phone, but I still can see the red color and it stands out too much.”
Samsung extensively advertized the Galaxy S8 display — a capacitive arced screen that flew onto the phones from side to side– and according to analysts it was a huge edge and selling point for the new flagship device.
In the start of this month, Samsung stated that its new digital assistant Bixby wouldn’t be completely functional in time for the U.S. release of the S8.